Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email Wellspace Owners and any billing contacts.
We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.
|After...||What to expect|
|7 days||If we cannot process a payment after a week, we’ll reach out to Wellspace Owners and Admins, and any billing contacts.|
|14 days||We’ll send another reminder to the same people (Wellspace Owners/Admins and billing contacts) just in case there’s still an issue.|
|21 days||We’ll reach out to the Wellspace Owner and billing contacts again.|
|28 days||The wellspace will be downgraded to the Free plan.|
If you've run into a payment issue, Wellspace Owners, or the person who's upgraded the wellspace, can update a payment method from the Billing page.
If you have any questions about a failed payment, please get in touch with us — we’re here to help!
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